OrderlyStats
Up to AprilChange Times or Queue
Queue: ORDERLYQ      17 April 2005 00:00 to 17 April 2005 23:59
  OrderlyQ Calls
  Total Min Mean Max
Time in OrderlyQ 47h 53m 59.0s 0.0s 42.3s 3m 17.0s
Announced Wait 83h 52m 20.0s 0.0s 1m 59.9s 7m 35.0s
Calls per Caller - 1.0 1.6 3.0
Number of Callers 2518
Number of Calls 4075
  ACD Calls
  Total Min Mean Max
Call Time 399h 49m 56.0s 0.0s 9m 32.1s 27m 8.0s
Time On Hold 1h 15m 38.0s 0.0s 1.8s 37.0s
Entry Position - 0 1.0 3
Number of Callers 2516     (99.9%)  
Number of Calls 2516     (61.7%)  
  ACD Answered Calls
  Total Min Mean Max
Call Time 399h 49m 56.0s 4.0s 9m 32.1s 27m 8.0s
Time On Hold 1h 15m 38.0s 1.0s 1.8s 37.0s
Talk Time 398h 34m 18.0s 2.0s 9m 30.3s 27m 6.0s
Entry Position - 1 1.0 3
Callers Answered 2516     (100.0%)  
Calls Answered 2516     (100.0%)  
Agent Hang-Ups 1007     (40.0%)  
Caller Hang-Ups 1509     (60.0%)  
  ACD Abandoned Calls
  Total Min Mean Max
Time On Hold 0.0s 0.0s 0.0s 0.0s
Entry Position - 0 0.0 0
Exit Position - 0 0.0 0
Callers Abandoned 0     (0.0%)  
Calls Abandoned 0     (0.0%)  

Call Chart

Service Level & Caller Retention

Agents
    Calls   Talk Time   Session Time   Hangups (Agent : Caller)
    Number Percentage   Total Mean   Total Mean Count   Number Percentage
 Agent/1001
   23 0.9%   3h 22m 3.0s 8m 47.1s   4h 4m 7.0s 4h 4m 7.0s 1   11 / 12 47.8% / 52.2%
 Agent/1002
   57 2.3%   9h 16m 8.0s 9m 45.4s   11h 36m 35.0s 11h 36m 35.0s 1   21 / 36 36.8% / 63.2%
 Agent/1003
   56 2.2%   9h 9m 35.0s 9m 48.8s   11h 2m 54.0s 11h 2m 54.0s 1   23 / 33 41.1% / 58.9%
 Agent/1004
   24 1.0%   3h 18m 4.0s 8m 15.2s   3h 56m 55.0s 3h 56m 55.0s 1   13 / 11 54.2% / 45.8%
 Agent/1005
   57 2.3%   9h 14m 46.0s 9m 44.0s   10h 55m 35.0s 10h 55m 35.0s 1   19 / 38 33.3% / 66.7%
 Agent/1006
   52 2.1%   8h 59m 47.0s 10m 22.8s   10h 30m 41.0s 10h 30m 41.0s 1   23 / 29 44.2% / 55.8%
 Agent/1007
   52 2.1%   9h 20m 46.0s 10m 47.0s   11h 9m 32.0s 11h 9m 32.0s 1   19 / 33 36.5% / 63.5%
 Agent/1008
   58 2.3%   9h 1m 8.0s 9m 19.8s   10h 40m 50.0s 10h 40m 50.0s 1   28 / 30 48.3% / 51.7%
 Agent/1009
   58 2.3%   9h 28.0s 9m 19.1s   11h 49m 41.0s 11h 49m 41.0s 1   21 / 37 36.2% / 63.8%
 Agent/1010
   19 0.8%   3h 21m 24.0s 10m 36.0s   3h 53m 53.0s 3h 53m 53.0s 1   9 / 10 47.4% / 52.6%
 Agent/1011
   62 2.5%   9h 4m 26.0s 8m 46.9s   11h 35m 35.0s 11h 35m 35.0s 1   27 / 35 43.5% / 56.5%
 Agent/1012
   20 0.8%   3h 29m 6.0s 10m 27.3s   3h 52m 57.0s 3h 52m 57.0s 1   10 / 10 50.0% / 50.0%
 Agent/1013
   60 2.4%   9h 11m 35.0s 9m 11.6s   11h 31m 46.0s 11h 31m 46.0s 1   27 / 33 45.0% / 55.0%
 Agent/1014
   61 2.4%   8h 51m 55.0s 8m 43.2s   12h 3m 37.0s 12h 3m 37.0s 1   25 / 36 41.0% / 59.0%
 Agent/1015
   62 2.5%   9h 19m 35.0s 9m 1.5s   11h 2m 51.0s 11h 2m 51.0s 1   31 / 31 50.0% / 50.0%
 Agent/1016
   30 1.2%   4h 12m 11.0s 8m 24.4s   4h 49m 51.0s 4h 49m 51.0s 1   11 / 19 36.7% / 63.3%
 Agent/1017
   57 2.3%   9h 2m 55.0s 9m 31.5s   10h 51m 56.0s 10h 51m 56.0s 1   30 / 27 52.6% / 47.4%
 Agent/1018
   58 2.3%   9h 15m 19.0s 9m 34.5s   11h 10m 11.0s 11h 10m 11.0s 1   15 / 43 25.9% / 74.1%
 Agent/1019
   20 0.8%   3h 23m 2.0s 10m 9.1s   3h 59m 58.0s 3h 59m 58.0s 1   6 / 14 30.0% / 70.0%
 Agent/1020
   25 1.0%   4h 1m 31.0s 9m 39.6s   4h 23m 10.0s 4h 23m 10.0s 1   11 / 14 44.0% / 56.0%
 Agent/1021
   23 0.9%   4h 3m 19.0s 10m 34.7s   4h 33m 32.0s 4h 33m 32.0s 1   10 / 13 43.5% / 56.5%
 Agent/1022
   53 2.1%   8h 48m 3.0s 9m 57.8s   11h 6m 23.0s 11h 6m 23.0s 1   19 / 34 35.8% / 64.2%
 Agent/1023
   63 2.5%   8h 56m 52.0s 8m 31.3s   10h 51m 57.0s 10h 51m 57.0s 1   26 / 37 41.3% / 58.7%
 Agent/1024
   63 2.5%   9h 16m 50.0s 8m 50.3s   11h 39m 59.0s 11h 39m 59.0s 1   27 / 36 42.9% / 57.1%
 Agent/1025
   21 0.8%   3h 12m 12.0s 9m 9.1s   3h 44m 59.0s 3h 44m 59.0s 1   11 / 10 52.4% / 47.6%
 Agent/1026
   59 2.3%   8h 41m 36.0s 8m 50.4s   10h 9m 51.0s 10h 9m 51.0s 1   26 / 33 44.1% / 55.9%
 Agent/1027
   59 2.3%   9h 11m 0.0s 9m 20.3s   11h 39m 33.0s 11h 39m 33.0s 1   26 / 33 44.1% / 55.9%
 Agent/1028
   64 2.5%   9h 3m 52.0s 8m 29.9s   10h 57m 32.0s 10h 57m 32.0s 1   28 / 36 43.8% / 56.3%
 Agent/1029
   55 2.2%   9h 3m 32.0s 9m 52.9s   10h 14m 54.0s 10h 14m 54.0s 1   23 / 32 41.8% / 58.2%
 Agent/1030
   57 2.3%   9h 12m 18.0s 9m 41.4s   10h 55m 20.0s 10h 55m 20.0s 1   25 / 32 43.9% / 56.1%
 Agent/1031
   59 2.3%   9h 11m 2.0s 9m 20.4s   11h 11m 27.0s 11h 11m 27.0s 1   23 / 36 39.0% / 61.0%
 Agent/1032
   53 2.1%   8h 53m 30.0s 10m 4.0s   10h 40m 38.0s 10h 40m 38.0s 1   22 / 31 41.5% / 58.5%
 Agent/1033
   55 2.2%   8h 48m 47.0s 9m 36.9s   10h 10m 5.0s 10h 10m 5.0s 1   15 / 40 27.3% / 72.7%
 Agent/1034
   53 2.1%   8h 54m 36.0s 10m 5.2s   11h 3m 56.0s 11h 3m 56.0s 1   19 / 34 35.8% / 64.2%
 Agent/1035
   56 2.2%   9h 3m 38.0s 9m 42.5s   10h 52m 39.0s 10h 52m 39.0s 1   21 / 35 37.5% / 62.5%
 Agent/1036
   63 2.5%   9h 7m 52.0s 8m 41.8s   12h 10m 31.0s 12h 10m 31.0s 1   28 / 35 44.4% / 55.6%
 Agent/1037
   55 2.2%   8h 59m 55.0s 9m 49.0s   10h 47m 54.0s 10h 47m 54.0s 1   20 / 35 36.4% / 63.6%
 Agent/1038
   61 2.4%   9h 2m 43.0s 8m 53.8s   10h 52m 36.0s 10h 52m 36.0s 1   26 / 35 42.6% / 57.4%
 Agent/1039
   56 2.2%   8h 55m 52.0s 9m 34.1s   10h 34m 10.0s 10h 34m 10.0s 1   14 / 42 25.0% / 75.0%
 Agent/1040
   53 2.1%   9h 10m 46.0s 10m 23.5s   11h 51m 32.0s 11h 51m 32.0s 1   18 / 35 34.0% / 66.0%
 Agent/1041
   54 2.1%   9h 8m 49.0s 10m 9.8s   10h 48m 51.0s 10h 48m 51.0s 1   21 / 33 38.9% / 61.1%
 Agent/1042
   20 0.8%   3h 45m 26.0s 11m 16.3s   4h 7m 34.0s 4h 7m 34.0s 1   9 / 11 45.0% / 55.0%
 Agent/1043
   54 2.1%   8h 33m 59.0s 9m 31.1s   10h 1m 10.0s 10h 1m 10.0s 1   17 / 37 31.5% / 68.5%
 Agent/1044
   55 2.2%   8h 58m 2.0s 9m 46.9s   10h 50m 44.0s 10h 50m 44.0s 1   23 / 32 41.8% / 58.2%
 Agent/1045
   59 2.3%   8h 57m 33.0s 9m 6.7s   11h 5m 32.0s 11h 5m 32.0s 1   15 / 44 25.4% / 74.6%
 Agent/1046
   56 2.2%   9h 6m 40.0s 9m 45.7s   10h 37m 45.0s 10h 37m 45.0s 1   28 / 28 50.0% / 50.0%
 Agent/1047
   58 2.3%   9h 10m 35.0s 9m 29.6s   11h 12m 7.0s 11h 12m 7.0s 1   22 / 36 37.9% / 62.1%
 Agent/1048
   48 1.9%   9h 6m 50.0s 11m 23.5s   11h 12m 0.0s 11h 12m 0.0s 1   18 / 30 37.5% / 62.5%
 Agent/1049
   59 2.3%   9h 4m 36.0s 9m 13.8s   11h 4m 21.0s 11h 4m 21.0s 1   27 / 32 45.8% / 54.2%
 Agent/1050
   61 2.4%   9h 7m 49.0s 8m 58.8s   11h 32m 39.0s 11h 32m 39.0s 1   20 / 41 32.8% / 67.2%
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