Case Studies

Telephony



This ORDERLYQ deployment took place in 2008, for Directline Holidays, one of the largest independent travel egents in the UK. We were able to save them 20% of their staffing costs.



This ORDERLYQ deployment took place in 2007, for ViaOne, a financial services company in New York. We were able to increase their answer rate by 41%.



This ORDERLYQ deployment took place in early 2006, for Readers' Union, a book-of-the-month club that has two call centres.


  
                 
                 
                 
                 

The ORDERLYQ family of solutions is in use at hundreds of call centres all around the world - the above represents a small selection of our other users.
Internet


In 2005, demand for tickets to a number of UK festivals has been very high, causing high profile problems for several festivals.