| A Different Kind of Queue... |
NEWSFLASH: ORDERLYQ
is now available FREE OF CHARGE for all UK call centres!
ORDERLYQ
means your callers never have to wait on hold. There's a better way...
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“This is the best queue system I've ever encountered!”
Mr M, Happy Caller
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“OrderlyQ was fast and kept the calls flowing and the queue size down.”
Marie, Happy Agent
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“Very efficient - like clockwork.”
Mrs S, Happy Caller
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ORDERLYQ
is a revolutionary approach to call centre queuing. Our optimised queue system works with your existing technology to minimise wait times and maximise answer rates. It can be deployed within minutes without installing additional hardware, and delivers the following benefits:
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- Abandonment slashed.
- You will answer more callers without hiring additional staff.
- Wait times are reduced.
- Complaints about queueing cut to fewer than 1 in 1000 calls.
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OrderlyQ deploys automatically whenever there are more incoming calls than agents. Instead of waiting on hold (or hearing the engaged tone), your callers are given an individual estimated wait time, and advised to hang up and call back after that time. When they call back, our patented system recognises the caller and restores the caller to the front of the queue for immediate service.
The OrderlyQ approach gives you all the advantages of agent-call-back systems at a fraction of the cost, and with none of the disadvantages.
Traditional call centre queues are not optimised.
When things get busy and queues build up, standard queue systems create a competition between callers, where the caller who is prepared to waste the most time waiting on hold is the one that gets through.
This means that without OrderlyQ, your agents only speak to the most frustrated of callers.
This also means that fewer callers get through, as most will hang up in anger after just 45 seconds of waiting (Source: Avaya).
Your traditional queue system therefore maximises wait times, and minimises your answer rate - the exact opposite of what it should be doing.
ORDERLYQ
has a proven track record optimising call centres all around the world. You will be amazed at how easy it is to deploy, without making changes to your existing set-up. We are sure of our ability to deliver significant improvements at your call centre, so we offer a no-obligation Free Trial - just give us a call on 0845 004 5413. You could be answering up to 41% more of your callers today.
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“I'm very happy with the system. I was told to call back in seven minutes and got through straight away!”
Mr K, Happy Caller
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“Brilliant idea! Much better than holding on to the phone.”
Mrs I, Happy Caller
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Your callers will thank you for choosing ORDERLYQ
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